Why national postal services are so bad at delivering packages and Amazon is so good
Today I learnt why national postal services are SO bad at delivering packages and Amazon is so good
Yesterday a CTT (Portugal's national postal service) driver rang my door, waited literally 5 seconds, went back to his car and drove off, I would've never had enough time to open the door
The same day an Amazon delivery driver arrived rang my door, waited peacefully and delivered a package successfully, so I asked him why CTT is so bad and Amazon delivers so good
He told me that Amazon drivers get paid PER delivery, if they don't deliver a package, they don't get paid, and on top of that they get a salary of course
National postal services like CTT have ZERO incentive to actually deliver your package
Super simple incentive system but it makes a lightning difference in delivery quality
The reason Amazon started delivering their own packages is of course because the legacy national postal services are so horribly bad at delivering packages
This is the same in most countries btw, PostNL in NL has a horrible delivery rate now, USPS in US is same, Canada Post same, Correos in Spain same etc. Meanwhile Amazon is winning from them in quality almost anywhere in the world
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